AI is so over: This is artificial empathy - The Week

"Mattersight is an extremely sophisticated data analysis system that listens to the way you respond on the telephone. It listens to you in the background, and breaks down hundreds of micro-features of your voice: Volume, tone, pauses, speed of response, and so on. It uses mathematical algorithms to interpret these features, compare them to data in its databases, and come up with a personality profile for you."